analytics dashboard
AI Churn Prevention Engine

Stop Losing
Customers to
Silence

RetainIQ predicts which customers are about to disappear — and automatically fires the right discount, at the right moment, through the right channel.

See Plans & Pricing →
$224,000
AVERAGE REVENUE RECOVERED / YEAR
Across RetainIQ merchants
34%
REDUCTION IN MONTHLY CHURN RATE
Median across 3,200+ stores
96.2%
MODEL AUC — PREDICTION ACCURACY
Gradient boosting on your order data
data analytics
7M+
ECOMMERCE STORES ADDRESSABLE
$480
AVG REVENUE LOST PER STOCKOUT
4 days
AVERAGE PAYBACK PERIOD
5 min
SETUP — NO DEVELOPER NEEDED
The pipeline

Five stages.
One engine.

From raw order history to personalised win-back offer — fully automated, running every night while you sleep.

1 🔌
Data Sync
Connect Shopify, WooCommerce, BigCommerce or CSV. 90-day order history imported automatically.
Daily sync
2 ⚙️
Feature Build
12 RFM signals computed per customer — recency, frequency, trend, gap velocity, category diversity.
12 signals
3 🧠
Risk Scoring
Gradient Boosting model scores each customer 0–100. AUC 96.2%. Retrained monthly on your data.
GBM model
4 💡
Offer Decision
LTV-gated rules pick the minimum effective offer. No over-discounting. Budget capped at 12% of LTV.
3 tiers
5 📲
Dispatch
WhatsApp, Email, or SMS — sent at optimal time per customer. Full suppression list management.
3 channels
ecommerce shopping
Intelligent scoring

The model that
knows before
they leave

Most stores find out a customer churned when they look at a spreadsheet a month later. RetainIQ fires an alert 2–4 weeks before the departure — when the offer still works.

Days-since-order recency carries 55% of the model weight — the single strongest churn signal.
Frequency trend slope catches decelerating buyers weeks before they go fully silent.
LTV suppression rules prevent training customers to wait for discounts.
What's inside

Built for merchants
who sell seriously

🎯
Precision scoring model
Gradient Boosting trained on your own order history. 12 engineered features including inter-purchase gap velocity and recency-revenue ratio. Retrained monthly.
96.2% cross-validated AUC
⚡
LTV-gated offer engine
Three-tier discount logic: nudge, 10% time-limited, and 20% win-back. Deep discounts automatically suppressed for low-LTV customers. Budget capped at 12% of LTV.
Never over-discounts
📱
Multi-channel dispatch
WhatsApp Business API, Email, and SMS. Suppression list management prevents repeat offers. 48-hour expiry on discounts creates urgency without annoying customers.
WhatsApp · Email · SMS
🔌
Universal platform support
Native connectors for Shopify, WooCommerce, BigCommerce, and Magento. CSV import fallback for any platform. No developer required — five-minute setup wizard.
5-minute setup
📊
Revenue attribution
Full closed-loop tracking. See exactly which customers received an offer, which converted, and how much revenue was recovered. ROI visible from day one.
Full closed-loop tracking
🤖
AI analyst (Claude)
Ask any question in plain English. "Why is this segment churning?" "What's my highest-risk cohort?" Instant, actionable answers powered by Claude AI.
Powered by Claude AI
server infrastructure

Your data never
leaves your stack

RetainIQ runs on your infrastructure. SOC 2 Type II certified, AES-256 at rest, TLS 1.3 in transit. GDPR and DPDP compliant.

What merchants say

Results that
compound

★★★★★
"We were losing ₹80K/month to silent churn. RetainIQ caught 23 high-risk customers in week one. Three of them had spent ₹40K+ each historically."
RK
Rahul Kapoor
CEO · HYPE Footwear · Shopify
★★★★★
"The LTV-gating logic is what sold me. We were training customers to wait for discounts before RetainIQ. Now our discount spend is 40% lower with better results."
PM
Priya Menon
Head of Growth · Zara Home India · WooCommerce
★★★★★
"Set up on a Tuesday. First win-back campaign fired Thursday. By Sunday we'd recovered ₹1.2L from 14 customers. ROI in 5 days on the annual plan."
AS
Arjun Singh
Founder · NutriPulse · BigCommerce
Pricing

Plans that pay for
themselves in days

Annual billing saves up to 30%. Most merchants recover the full annual cost within two win-back campaigns.

Monthly
Annual SAVE UP TO 30%
Starter
Spark
For new stores building their first retention system.
$ 7.47 /mo
Annual billing · save $38.33/yr
  • Up to 500 customers scored
  • Email alerts only
  • 1 store integration
  • 3 offer tiers (nudge, 10%, 20%)
  • Basic revenue attribution
  • WhatsApp & SMS dispatch
  • AI Analyst (Claude)
  • Custom model retraining
Start Free Trial
MOST POPULAR
Growth
Retain
The full engine for stores serious about retention.
$ 22.35 /mo
$31.93/mo billed monthly
Annual billing · save $114.99/yr
  • Up to 5,000 customers scored
  • WhatsApp + Email + SMS
  • 3 store integrations
  • Full LTV-gated offer engine
  • AI Analyst (Claude-powered)
  • Monthly model retraining
  • Closed-loop revenue attribution
  • Suppression list management
Start Free Trial →
Professional
Command
For high-volume stores needing advanced ML and API access.
$ 59.62 /mo
$85.17/mo billed monthly
Annual billing · save $306.65/yr
  • Up to 50,000 customers scored
  • All channels including push
  • Unlimited stores
  • Weekly model retraining
  • API access + webhooks
  • Custom segment builder
  • Dedicated onboarding call
  • Priority Slack support
Start Free Trial
ENTERPRISE · CUSTOM PRICING
Built at your scale
For D2C brands, marketplaces, and enterprise retailers with 100K+ customers. Custom ML models trained on your full data warehouse, white-label dashboard, and a named account manager.
Unlimited customers Custom ML White-label 99.9% SLA Dedicated AM Data warehouse sync
Contact Sales →

All plans include 14-day free trial · No credit card required · Cancel anytime · SOC 2 Type II · GDPR compliant

Annual advantage

Why the annual
plan pays for
itself twice

The average RetainIQ merchant on the Retain plan recovers ₹18–40L per year. At ₹2,099/mo on annual, that's a 70:1 ROI. Even recovering a single high-LTV customer covers 3 months of fees.

SAMPLE ROI CALC — RETAIN PLAN
Annual plan cost
$268
Avg recovered revenue
$22,346
Net ROI
8,237%
financial growth
FAQ

Questions
before you commit?

How accurate is the churn prediction?
+
The Gradient Boosting model achieves 96.2% AUC on backtested data. Accuracy improves significantly after 90 days on your store — the model tunes itself to your specific repurchase cycle. For monthly repurchase stores, expect 90–94% precision after one month of live data.
What's the difference between monthly and annual billing?
+
Annual billing saves 30% across all plans. You pay upfront for 12 months and get the equivalent of 3.6 months free compared to monthly billing. Most merchants recoup the entire annual cost within 2–3 successful win-back campaigns in the first month.
Won't sending discounts train customers to wait for them?
+
This is exactly why RetainIQ has LTV suppression rules. Customers below a configurable LTV threshold never receive deep discounts — they get a "product nudge" email instead. The suppression list also prevents any customer from receiving more than one offer per 30-day window. You control all thresholds.
How long does setup take?
+
Most stores are fully connected and scoring within 8 minutes. For Shopify and WooCommerce, it's a one-click OAuth install. For BigCommerce and Magento, we provide an API key wizard. The first model training run completes within 4 hours of your first data sync.
Can I cancel the annual plan?
+
Annual plans are billed upfront and are non-refundable after 14 days (during which you can cancel for any reason for a full refund). After 14 days, we offer a pro-rated credit toward other RetainIQ services if your situation changes.
Is my customer data safe?
+
RetainIQ is SOC 2 Type II certified and fully GDPR and India DPDP compliant. Customer PII is encrypted with AES-256 at rest and never used to train models outside your account. We never sell or share data. Your data is deleted within 30 days of account closure.
mobile commerce

Stop watching
customers vanish.

Start your 14-day free trial. No credit card. Full access to the Retain plan. Cancel anytime.

Start Free Trial → See How It Works

✦ SHOPIFY · WOOCOMMERCE · BIGCOMMERCE · MAGENTO · AMAZON