The client’s customer support team was overwhelmed with routine medical queries and appointment scheduling, leading to long wait times and high operational costs.

ATH Infosystems designed a healthcare-focused LLM using anonymized patient FAQs, official treatment guidelines, and reputable medical resources. To ensure safety, we embedded human-in-the-loop oversight for all sensitive queries.

The LLM was integrated with the client’s chatbot system to automate routine answers, recommend next steps, and handle basic triage.